Account Manager

About the role

As an Account Manager at Flex, you will take full ownership of a portfolio of high-growth customers, driving adoption, retention, and expansion across our suite of financial products. You will serve as the voice of the customer, turning feedback and insights into actionable recommendations that shape future products and features. You will play a key role in helping businesses scale efficiently by building strong relationships and ensuring every customer gets maximum value from Flex.

Responsibilities

• Own customer relationships: Serve as the main point of contact for a portfolio of clients, ensuring onboarding, satisfaction, engagement, and long-term retention.
• Drive revenue growth: Identify opportunities to expand customer value, deepening product adoption, and aligning new Flex solutions to their specific business needs and pain points.
• Proactively manage accounts: Analyze customer health, usage, and spend patterns to anticipate needs and mitigate churn risk.
• Influence product direction: Gather and synthesize customer feedback to help shape future features, workflows, and user experiences.
• Build scalable processes: Help design, refine, and document customer success playbooks for an evolving, fast-moving startup environment.
• Collaborate cross-functionally: Partner with Sales, Product, Risk, and Operations to deliver a seamless experience and measurable business outcomes.

Required skills

• Customer Success
• Account Management
• FinTech
• SaaS
• Financial services

About the Company

Flex is building the AI-native private bank for business owners, re-architecting the entire financial system for entrepreneurs. Since launching in 2023, the company has scaled rapidly with a focus on providing a single, intelligent system for banking, credit, payments, and financial operations.