Delivery Operations Manager - Token Factory

About the role

The Delivery Operations Manager will build and maintain the operational system connecting sales, delivery, and customer success for the Token Factory team. This role ensures smooth customer interactions from initial deal through to production deployment by managing operational processes, customer lifecycles, and cross-functional coordination. You will drive operational visibility and automation initiatives to support the scaling of AI inference environments.

Responsibilities

• Own day-to-day operational processes across active PoCs and production customers
• Ensure seamless transitions from PoC to production without loss of context
• Build and maintain documentation for complex operational scenarios such as migrations and renewals
• Define cleanup processes for customer offboarding and scope reductions
• Triage incidents and maintain clear escalation paths with SA and Support teams
• Support transitions to new legal entities, updated contracts, and SKU changes
• Maintain a single source of truth on customer health, active workloads, and contract status
• Drive automation initiatives across Salesforce, Jira, and backoffice systems

Required skills

• Cloud operations
• AI operations
• SaaS operations
• Salesforce
• Jira
• Cross-functional coordination

Qualifications

• Experience in cloud, AI, or SaaS operations

Benefits

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership

About the Company

Nebius is a full-stack AI cloud platform supporting developers and enterprises from data and model training through to production deployment. Listed on Nasdaq and headquartered in Amsterdam, the company operates with a global footprint and a team of over 1,500 experts across hardware, software, and AI R&D.