Enterprise Customer Success Manager

About the role

The Enterprise Customer Success Manager will own strategic relationships with large UK wealth management clients, acting as a trusted advisor to drive measurable value. This role involves managing post-sales accounts, leading renewals and growth, and collaborating with internal teams to ensure product adoption and client success. It is a senior position with opportunities for career progression into leadership roles.

Responsibilities

• Build and run success plans that show measurable ROI from Aveni.
• Lead renewals and find expansion opportunities across Aveni Assist and Aveni Detect.
• Become a strategic advisor to senior stakeholders in Operations, Compliance and the C-suite.
• Bring in the right internal teams and leaders at the right time.
• Deliver business reviews that tie outcomes to client goals.
• Use usage data to find gaps across thousands of users and act on them.
• Bring the client voice into product decisions.

Required skills

• B2B SaaS
• Customer Success
• Account Management
• Executive Presence

Nice to have

• Wealth management
• Financial services
• B2B2C
• AI
• Data-driven products

Benefits

• 34 days holiday
• Birthday off
• Share options
• Skills development
• Life insurance
• Income protection
• Private health care
• Employee assistance programme
• Cycle to work scheme
• Pension scheme

About the Company

Aveni is an award-winning technology company that uses advanced AI to enable scalable efficiency for financial services companies. They combine world-leading Natural Language Processing and Large Language Model expertise with deep financial services domain experience to drive enterprise-wide productivity.