Customer Experience Engineer I/II

About the role

Harness is looking for a Customer Experience Engineer to join their team and own complex technical issues for enterprise customers. You will perform root-cause analysis, resolve deployment and infrastructure problems, and contribute to customer-facing tooling and product fixes. This role offers the opportunity to work with production systems and collaborate closely with Product and Engineering teams.

Responsibilities

• Own customer cases end-to-end including triage, root-cause analysis, and resolution across Kubernetes, ECS, Docker, and cloud platforms.
• Contribute to customer-facing tooling and small product fixes alongside Product and Engineering teams.
• Lead or participate in customer calls and screen shares to communicate technical findings clearly.
• Build internal scripts and diagnostic tools to improve team casework efficiency.
• Develop run books, playbooks, and reusable templates based on recurring technical patterns.

Required skills

• Kubernetes
• ECS
• Docker
• AWS
• GCP
• Azure
• CI/CD
• Linux
• Networking
• Python
• Node.js
• Bash

Qualifications

• 2+ years in a customer-facing engineering, DevOps, SRE, or platform role
• Equivalent depth from internships, personal projects, or open-source work

Benefits

• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off
• Parental Leave
• Monthly internet reimbursement

About the Company

Harness is the AI Software Delivery Platform company that helps teams ship software faster while maintaining security and governance. Backed by leading investors, the company powers millions of deployments and builds for enterprise customers globally.