Founding Customer Support Engineer

About the role

As the Founding Customer Support Engineer, you will own the post-go-live experience for customers, ensuring integrations remain functional and teams effectively utilize the platform. You will troubleshoot technical issues by analyzing logs and APIs, implement small-scale fixes, and act as the voice of the customer to drive product improvements. This role serves as a launchpad for transitioning into Forward Deployed or Product Engineering positions.

Responsibilities

• Own customer inquiries end-to-end to ensure operational continuity for construction sites.
• Automate support processes by deploying internal AI agents.
• Ship technical fixes including small pull requests, configuration changes, and data repair scripts.
• Identify and eliminate recurring technical issues by collaborating with the Product Engineering team.
• Build the foundational support system, including playbooks, macros, and internal runbooks.
• Report on key performance metrics such as response and resolution times.

Required skills

• APIs
• Log analysis
• SQL
• Data flows
• Debugging
• German
• English

Nice to have

• Construction Tech
• Supply Chain
• Logistics SaaS
• Early-stage startup experience

Qualifications

• 1-2 years in a technical, customer-facing role such as Customer Success, Support Engineer, Solution Engineer, or Implementation

Benefits

• Equity options
• Relocation support
• Development budget
• Wellpass subscription
• Team dinners
• Yearly offsites

About the Company

comstruct is building an agentic workforce for the European construction industry, turning fragmented data into real-time decisions. The company is backed by 20VC and Google Ventures.