Legal Engineer, Product Specialist

About the role

Harvey is seeking an experienced lawyer to serve as a Legal Engineer and Product Specialist, helping customers integrate AI solutions into their legal workflows. This role involves building consultative relationships with legal teams, driving platform adoption, and acting as a strategic partner to ensure long-term success. You will leverage your legal expertise to provide tailored guidance, lead training initiatives, and translate practice needs into product improvements.

Responsibilities

• Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey’s AI into their daily practice.
• Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey’s platform.
• Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement.
• Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them.
• Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer’s lens.
• Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilized capabilities.
• Contribute to customer-facing content to ensure continued customer success across a range of practice areas.

Required skills

• Legal practice
• Executive engagement
• Presentation skills
• AI
• Customer success

Nice to have

• Business development
• Client relationship management

Qualifications

• Qualified in England & Wales
• At least 3 years of experience practicing law at a top-tier law firm

About the Company

Harvey is transforming how legal and professional services operate by combining frontier agentic AI with an enterprise-grade platform. The company is scaling rapidly and defining a new category in the legal technology space.