Senior Global Operations Associate

About the role

The Operations Associate facilitates the movement of shipments while driving efficiencies to improve operations within the global team. This role ensures customer shipments are executed according to plan, on time, and within budget while supporting regional account management and logistics partners. You will play a pivotal role in building the next operational model at Flexport to help scale global trade.

Responsibilities

• Be the front line in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery
• Follow standard operating procedures (SOP)
• Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed
• Acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements
• Assist the shipments managed by partners as we drive partner autonomy

Required skills

• Global Operations
• Freight forwarding
• Air export
• French
• English
• Logistics operations

Nice to have

• European languages

Qualifications

• BA/BS Degree
• Completed professional training as forwarding agent

Benefits

• 25 days paid annual leave
• French social security system
• Supplementary pension scheme
• 50% public transportation reimbursement
• Supplementary health insurance
• Lunch compensation
• Parental leave
• Equity program
• Internal and external training

About the Company

Flexport is on a mission to make global commerce easy for everyone. The company uses innovative technology to help companies of all sizes move merchandise across 112 countries.