Product Support Engineer

About the role

Ashby is seeking a Product Support Engineer to join their global support team and establish a technical presence in the EMEA region. You will act as the technical bridge between frontline support and engineering, investigating complex issues involving APIs, integrations, and data to determine root causes. This role focuses on technical ownership, process improvement, and providing high-quality escalations to the engineering team.

Responsibilities

• Own complex technical issues from intake through resolution or escalation.
• Set a high bar for technical investigations and ensure engineering receives clear, actionable, and validated product issues.
• Build trusted working relationships with frontline support, engineering, product, and customer success teams.
• Identify recurring problems and turn them into documentation, tooling, or process improvements.
• Establish EMEA coverage, handoff, and operating practices while bringing regional customer patterns to the global team.

Required skills

• API testing
• Data mapping
• Technical troubleshooting
• SaaS applications
• Log analysis
• Database querying

Benefits

• Unlimited PTO
• Annual learning and professional-development budget
• Home-office setup budget
• Company-provided laptop
• 10-year exercise window for stock options
• Supplemental health coverage

About the Company

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. The company has raised a $50M Series D and supports nearly 5,000 customers, including Shopify, Snowflake, and OpenAI.