Account Manager

About the role

Fresha is seeking an Account Manager to drive revenue growth and partner success within the beauty and wellness industry. You will act as a dedicated advisor to a pool of partners, educating them on platform features and facilitating product adoption. The role involves consultative sales, managing the partner journey, and collaborating with internal teams to enhance product offerings.

Responsibilities

• Meet key performance indicators on monetisation and revenue growth by engaging with and educating partners.
• Introduce and convert partners to Fresha’s payments solution.
• Optimise listing content and availability to maximise marketplace conversions.
• Serve as a dedicated advisor to a pool of partner accounts to assist with product adoption.
• Build and maintain relationships with partners through regular video meetings.
• Collaborate with Sales, Onboarding, and Product teams to ensure smooth transitions and provide feedback for future releases.
• Use consultative sales techniques to upsell and cross-sell the platform.

Required skills

• Account Management
• Consultative sales
• Data analysis
• Reporting
• English
• French

Nice to have

• Teleprospecting
• Beauty and wellness industry experience

Qualifications

• 3+ years of experience in delivering commercial outcomes in an Account Management role

About the Company

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide, the company is headquartered in London with 15 global offices.