Client Delivery Lead

About the role

The Client Delivery Lead plays a key role in delivering Kraken's Human Design principles and Operating Model to transform client operations. You will guide clients through the migration framework, mentor stakeholders, and ensure the long-term sustainability of the target operating model through a consultative approach. This role requires bridging the gap between business needs and technical solutions while driving organizational change.

Responsibilities

• Lead client interactions through the entire BOT program lifecycle, providing hands-on consulting and fostering a learning environment.
• Establish strong relationships within the client’s Senior Leadership team, acting as a trusted advisor to shape and influence strategic decisions.
• Guide the delivery of Kraken programmes by defining clear milestones and partnering with internal tech teams to ensure operational and technical migrations run in lockstep.
• Mentor and coach client teams to ensure they are equipped to take over ownership of scaling the operational transformation.
• Utilize analytical skills to anticipate challenges, identify risks, and drive corrective actions to improve client outcomes.
• Lead cultural and operational transformations, embedding sustainable change using Kraken’s Human Design approach.

Required skills

• Project management
• Analytical skills
• Change management
• Agile methodologies
• French
• English
• Delivery Operations

Qualifications

• Experience with outsourcing models (BPOs)
• Experience in B2C and C&I functions
• Proven record of creating high performing teams

About the Company

Kraken powers some of the most innovative global developments in energy by creating technology that redefines utilities and unlocks a new energy system. The company builds an AI-driven platform for energy management, including CIS, billing, meter data management, and CRM, to improve the lives of one billion humans within the decade.