Customer Director

About the role

As a Customer Director, you will act as a strategic partner to Telecommunications, Media and Technology clients, helping them reinvent their operations through AI-powered decision-making. You will play an influential role in growing impactful accounts, shaping go-to-market strategy, and overseeing multidisciplinary delivery teams to ensure successful AI deployments. This role requires a blend of commercial leadership and technical credibility to drive growth and build enduring relationships with senior stakeholders.

Responsibilities

• Driving revenue growth by identifying strategic opportunities to expand current accounts and acquiring new clients within the TMT sector
• Leading complex AI transformation programmes for major TMT clients, moving from strategic thinking to production-grade software delivery
• Building trusted, long-term relationships with C-suite leaders and partners, acting as a strategic advisor on AI-driven operational efficiency
• Generating high-value growth by shaping compelling commercial pitches and demos that showcase technical depth
• Elevating the company's industry profile by articulating differentiated propositions through thought leadership and industry forums
• Ensuring the successful delivery of high-quality client work by guiding multidisciplinary teams through project ambiguity
• Managing a practice within a practice by leading cross-functional teams of delivery experts, engineers, and data scientists

Required skills

• TMT industry
• Stakeholder management
• Commercial strategy
• AI transformation
• Revenue growth
• Artificial intelligence

Nice to have

• Consulting
• Telecommunications sector

About the Company

Faculty was established in 2014 to apply human-centric AI to transform performance for global customers. The company works across sectors including government, finance, retail, energy, life sciences and defence, focusing on deploying responsible AI that delivers real-world impact.