Digital Success Strategy Manager

About the role

The Digital Success Strategy Manager owns the digital customer success strategy, focusing on a one-to-many, technology-led engagement model to drive adoption, retention, and value at scale. This role designs a modernized, AI-powered evolution of the digital motion and defines the requirements for supporting automation and tooling. The manager will partner with cross-functional teams to ensure engagement is data-driven and aligned with customer health and usage signals.

Responsibilities

• Own the digital customer success strategy, including segmentation, lifecycle, and one-to-many engagement models.
• Design and lead a modernized, AI-powered evolution of the digital motion to scale proactive, personalized engagement.
• Define strategy, requirements, and priorities for digital motion tooling and automation.
• Own adoption, retention, and coverage outcomes, defining metrics and targets to iterate the strategy.
• Design end-to-end digital engagement programs, including customer journeys, campaigns, and in-app guidance.
• Establish governance and guardrails for automated customer communication to ensure accuracy and brand alignment.
• Align cross-functional stakeholders across CSM, Marketing, Product, and Operations to build buy-in for the strategy.

Required skills

• Customer success strategy
• Digital engagement
• AI and automation
• Lifecycle design
• Data analysis
• Cross-functional leadership
• Stakeholder management

Nice to have

• Gainsight
• Salesforce
• In-app engagement tooling

Qualifications

• Bachelor’s degree in a business, technical, or related field
• Equivalent practical experience

About the Company

Jamf extends the Apple experience to the workplace, helping organizations automate the deployment, management, and security of Apple devices. With over 2,500 employees worldwide, the company fosters an open, flexible culture based on respect, trust, and a commitment to helping customers succeed.