Sr. Site Reliability Engineer

About the role

The Platform Engineering group at CentralReach is seeking a Senior Site Reliability Engineer to drive modern reliability practices across our global cloud platforms. You will work closely with software engineering stakeholders to implement SLOs, error budgets, and observability strategies while ensuring the performance and availability of production environments. This role focuses on reducing toil through automation and fostering a culture of end-to-end ownership in a fast-moving environment.

Responsibilities

• Own production reliability, including availability, latency, performance, capacity planning, monitoring, emergency response, and uptime for production environments.
• Define, maintain, and improve SLOs, SLIs, error budgets, actionable dashboards, and observability practices.
• Analyze, troubleshoot, and resolve operational issues that affect service reliability and SLO performance.
• Build and automate multi-environment observability capabilities, including capacity forecasting based on usage patterns.
• Reduce toil and increase development velocity through automation and continuous improvement.
• Provide production support, including incident, change, and problem management; root cause analysis; service restoration; runbooks; and standard operating procedures.
• Identify data-driven opportunities to improve system architecture, availability, performance, and reliability.
• Collaborate with software engineering teams on release management, roadmap planning, and operational readiness.

Required skills

• Monitoring
• APM
• Observability
• CI/CD
• AWS
• Kubernetes
• Helm
• Java
• Python
• Go
• Linux
• Networking

Nice to have

• Splunk
• Prometheus
• Datadog
• OpenTelemetry
• Jenkins
• GitHub Actions
• GitLab
• Argo
• Kargo
• .NET

Benefits

• Health benefits
• Generous PTO
• 401(k) matching
• Paid parental leave
• Career development support
• Wellness programs

About the Company

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis, multidisciplinary therapy, and special education. Backed by Roper Technologies, Inc., the company is recognized as a top place to work and focuses on impact, inclusion, and flexibility.