Senior Customer Success Manager

About the role

The Senior Customer Success Manager owns the relationship that determines whether a customer renews, expands, and becomes an advocate. You will manage a book of business proactively by using product usage data and AI-surfaced health signals to ensure customers realize measurable value from the platform. This role acts as a trusted advisor to customers and the voice of the customer within the organization.

Responsibilities

• Own retention, adoption, and net revenue expansion across a defined book of business.
• Use AI-surfaced customer health signals, product usage data, and engagement scoring to prioritize proactively.
• Lead strategic business reviews with customer stakeholders and executives to connect platform usage to measurable revenue outcomes.
• Partner with Account Management to identify and drive expansion opportunities.
• Advocate for customers cross-functionally by bringing structured product feedback to Product and Engineering teams.
• Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance.

Required skills

• B2B SaaS
• Customer Success
• Account Management
• Retention
• Revenue expansion
• Executive presence
• Data analysis
• Product usage data
• Customer health scoring

About the Company

Salesloft is building the industry's first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.