General Manager (Hospitality)

About the role

The General Manager will oversee day-to-day operations across all hotel departments, including front office, housekeeping, and food and beverage. This role is responsible for managing the property P&L, driving revenue through strategic sales and occupancy management, and ensuring high standards of guest satisfaction. The position requires a proactive leader to manage staff, maintain property standards, and report performance metrics to executive leadership.

Responsibilities

• Run day-to-day operations across front office, housekeeping, F&B, maintenance, and guest services
• Own the property P&L: budgeting, forecasting, cost control, and hitting revenue and profit targets
• Drive revenue with sales and revenue management (occupancy, ADR, RevPAR, group and event business)
• Keep guest satisfaction and service quality high; monitor reviews and resolve escalations
• Hire, train, and lead department heads and staff; set performance goals and build a strong service culture
• Ensure compliance with health, safety, licensing, and brand or ownership standards
• Oversee property upkeep, vendor contracts, and capital improvement projects
• Report regularly to ownership/executive leadership on performance and priorities

Required skills

• Hotel management
• P&L management
• Budgeting
• Revenue management
• Sales
• Property management systems
• Guest relations

Nice to have

• Upscale hotel experience
• Luxury hotel experience
• Full-service hotel experience

Qualifications

• Bachelor's degree in Hospitality Management, Business, or related field

About the Company

GoFasti is a Talent-as-a-Service company that bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.