Business Unit Leader, Expert-Assisted Services

About the role

Taxfix is seeking a Business Unit Leader to drive and scale its expert-assisted digital tax services. This senior role involves defining customer segments, service design, pricing, and growth strategies while balancing human expertise with AI-driven automation. You will own the P&L and collaborate across product, operations, and marketing to ensure sustainable growth and high-quality service delivery.

Responsibilities

• Set ambition, priorities, and execution plans, owning revenue, margin, conversion, retention, and outcomes.
• Identify high-value segments and craft differentiated propositions and journeys.
• Build offers addressing diverse needs, complexity, and willingness to pay, ensuring revenue quality and margin.
• Boost acquisition, booking, retention, and renewal through disciplined experimentation.
• Balance demand, expert capacity, quality, handling time, and cost; determine where automation or human expertise adds value.
• Collaborate to translate insights into scalable roadmaps and workflows.
• Apply AI to enhance customer guidance, personalization, delivery, QA, and workflows.
• Create KPIs, forecasts, dashboards, and reviews to drive focus and accountability.
• Define capabilities and ownership, prioritize hiring, and improve cross-functional execution.

Required skills

• Commercial leadership
• General management
• P&L management
• Service operations
• Pricing strategy
• Growth strategy
• German
• English

Qualifications

• Extensive experience in GM, commercial leadership, growth, operations, or BU leadership within tech-enabled services
• Experience scaling hybrid digital/human service models
• Deep knowledge of the German or DACH consumer market

Benefits

• Mental health coaching
• Monthly flexible allowance
• Employee stock options
• 30 annual vacation days
• Flexible hours
• Learning budget
• Working abroad program
• Team social events
• Free personal tax filing
• Dog-friendly office

About the Company

Taxfix is a team of over 400 professionals committed to making tax filing accessible through an intuitive app. Operating across Germany, Spain, and the UK, the company has enabled over 3.5 billion euros in tax refunds for customers since 2016.