Technical Claims Manager

About the role

Zego is seeking a Technical Claims Manager to lead the performance of their Quality Assurance Framework and elevate standards of technical excellence. The role involves auditing internal and external claims handling, driving innovation in claims processes, and mentoring the claims team. The successful candidate will work in an AI-first environment to deliver swift resolutions and enhance claims strategy.

Responsibilities

• Lead continuous improvements of our Quality Assurance Framework, ensuring technical excellence across all claims processes.
• Deal with complex indemnity referrals applying all relevant legislation and delivering swift resolutions for our customers.
• Develop and refine best-practice documentation, keeping our teams equipped with cutting-edge claims strategies.
• Train, mentor, and develop our claims team, fostering a culture of continuous learning and technical excellence.
• Monitor, analyse, and report on claims initiatives, identifying opportunities to optimise efficiency and drive performance improvements.
• Collaborate cross-functionally with experts across Fraud, Data, Product Management, Engineering, Actuarial, Reserving, and Sales to enhance our claims strategy.
• Represent Zego in supplier and client meetings, building strong external relationships and ensuring alignment with our quality and service expectations.
• Shape the future of claims processing, influencing system development, enhancing automation capabilities, and driving innovation.
• Champion claims data quality and completeness, working closely with our Data and Product teams to ensure data is accurate, accessible, and actionable across all internal systems.

Required skills

• Motor claims
• Claims auditing
• Indemnity referrals
• AD
• TPVD
• TPPI
• Data quality

Nice to have

• Large Loss

Qualifications

• Proven track record of hands-on motor claims experience within an insurance company

Certifications

• CII Certificate

Benefits

• Market-competitive salary
• Annual performance bonus
• Share options
• Private medical insurance
• Pension
• Generous holiday
• Annual learning and travel budget

About the Company

Zego is an insurance company building real-time, AI-driven infrastructure to power innovative insurance products. They focus on high-performance, ownership, and moving fast to lead the AI evolution in the insurance industry.