IT Operations Analyst

About the role

UpGuard is seeking an IT Operations Analyst to build, operate, and improve the technology platform that enables secure and efficient work across the organization. This engineering-focused role involves managing the lifecycle of corporate technology, including identity, endpoints, and SaaS, while automating repetitive tasks to minimize friction. You will own the end-to-end administration of corporate systems and implement security as a core property of operational engineering.

Responsibilities

• Manage identity and fleet operations including Google Workspace, IdP solutions, and MDM for macOS and ChromeOS.
• Oversee SaaS administration, asset management, and the joiner-mover-leaver lifecycle.
• Operate and improve Cloudflare Zero Trust environments including ZTNA, Secure Web Gateway, and DNS filtering.
• Develop internal tooling and automation using Python, REST APIs, Apps Script, and Terraform to remove manual work.
• Define and improve service operations practices such as incident, problem, and change management.
• Deploy and maintain security controls, endpoint hardening, and operational risk reduction.

Required skills

• Google Workspace
• Microsoft 365
• Okta
• Entra
• MDM
• SSO
• SAML
• SCIM
• DNS
• ZTNA
• Secure Web Gateway
• Cloudflare Zero Trust
• Python
• Apps Script
• macOS

Nice to have

• Terraform
• n8n
• Chrome Enterprise

Benefits

• Monthly Lifestyle subsidy
• WFH set-up allowance
• Annual Learning & Development allowance
• Paid Parental Leave
• Top-spec hardware
• Generative AI subsidy
• Health Insurance

About the Company

UpGuard is a cybersecurity company that replaces manual security bottlenecks with AI-driven precision. They build the Cyber Risk Posture Management (CRPM) platform, integrating security ratings, threat intel, and agentic AI to help organizations manage their attack surface.