Sales & Service Lead

About the role

The Sales & Service Lead is responsible for elevating the guest experience at ALO by delivering targets for engagement and education. This role involves creating a service-led environment on the sales floor and managing daily operations to ensure the store functions as a sanctuary for guests.

Responsibilities

• Lead an exceptional guest experience on the floor through assessing guest connection and technical product education
• Build client relationships daily with customers
• Analyze reports to strategize and deliver results while implementing action plans for growth
• Ensure effective sales floor coverage through workforce solutions and selling initiatives
• Partner with management to oversee reporting, budgets, inventory control, and facilities
• Lead and inspire staff in daily operations and guest experience
• Oversee Sales & Service Associates and Cashiers, including recruitment and development
• Collaborate with cross-functional teams to ensure business execution

Required skills

• Sales
• Customer service
• Leadership
• Business acumen
• Retail operations
• Team management

Qualifications

• Prior work experience in a client-centric, sales environment
• Proof of right to live and work in country

About the Company

ALO is a company focused on mindful movement, aiming to bring consciousness from the yoga mat into daily life to improve communities.