Japanese-Speaking Customer Support Specialist

About the role

As a Customer Experience Specialist, you will serve as the voice and face of global brands for Japanese-speaking customers across Europe. You will assist customers with inquiries, troubleshoot technical issues, and provide support via phone, live chat, and email in a multicultural environment.

Responsibilities

• Assist customers via phone, live chat, and/or email with inquiries regarding products, order tracking, bookings, or account support.
• Turn tricky situations into positive customer moments through clear, empathetic, and friendly communication.
• Troubleshoot and guide users through basic technical issues, service setups, or account features step-by-step.
• Collaborate with international colleagues in an inspiring, multicultural environment.
• Stay updated on the latest brand features, tools, and updates with ongoing support.

Required skills

• Japanese
• English
• Customer Service
• Digital Literacy
• Problem-solving

Qualifications

• EU Passport or a valid legal work permit for Greece
• At least 18 years old

Benefits

• 14 salaries per year
• Monthly performance bonuses
• Full relocation support
• Flight tickets to Greece
• Complimentary hotel or apartment stay upon arrival
• Assistance with local paperwork
• Real estate guidance
• Paid professional training
• Career progression

About the Company

Next Job Abroad acts as a personalized matching service that partners with leading international customer experience hubs in Greece. They work with recognized brands across sectors including tech, e-commerce, gaming, travel, and automotive.