Senior Backend Engineer - Customer Operations Platform

About the role

You will join the Customer Operations Platform team to improve systems that power operational processes, building tailored flows and automating tasks using AI and ML. You will work closely with internal Operations teams to gather feedback and see the direct impact of your technical solutions. The role involves end-to-end project ownership, from design and prototyping to building and maintaining services in production.

Responsibilities

• Take the lead on complex projects that span many systems and stakeholders such as CRM, telephony, contact, and task management.
• Build a strong understanding of business context and operational processes to translate needs into technical architecture.
• Perform detailed technical scoping and prototyping to assess project feasibility.
• Take on complex coding and architecture problems with high levels of ambiguity.
• Write technical documentation and developer tickets to distill product requirements into actionable work.
• Mentor junior developers and foster a culture of experimentation and innovation.

Required skills

• Backend services
• Distributed systems
• Technical architecture
• AI tools
• Python

Nice to have

• Django
• React
• TypeScript
• Event-sourced data models

Benefits

• Medical insurance
• Private GP service
• 25 days holiday
• Paid sabbatical
• Counselling and therapy sessions
• Pension contributions
• Employee equity incentive scheme
• Parental leave
• Electric car scheme
• Learning and development budget

About the Company

iwoca provides flexible and responsive finance to small businesses through smart technology, data science, and customer service. The company has funded over 100,000 businesses with more than £4 billion and aims to support one million SMEs in their defining moments.