Customer Director (Aerospace)

About the role

As a Customer Director for Aerospace in Defence, you will serve as a strategic lead and trusted partner for MOD, RAF, and industry clients. You will drive commercial strategy, own key relationships, and oversee multidisciplinary teams to deliver secure and reliable AI applications in the civil, military, and space sectors. This role requires an entrepreneurial mindset to bridge the gap between cutting-edge AI technology and mission-critical operational needs.

Responsibilities

• Leading strategic accounts across UK MOD and Industry to build long-term partnerships focused on strategic advantage through cutting edge AI.
• Cultivating deep, strategic relationships with senior stakeholders to unlock long-term partnership opportunities.
• Designing transformation programmes in collaboration with technical experts that integrate advanced AI into mission-critical capabilities.
• Overseeing delivery excellence across cross-functional teams of engineers, researchers, and delivery leads to ensure high-stakes projects succeed.
• Developing commercial strategies and proposals that expand our work across Aerospace and Space both in the UK and internationally to meet ambitious growth goals.
• Mentoring and coaching a growing team of commercial and delivery professionals, fostering their development in a fast-paced, high-growth environment.

Required skills

• Defence
• Aerospace
• Space
• AI
• Strategic Planning
• Stakeholder Management
• Commercial Strategy
• Delivery Leadership

Qualifications

• Eligibility for UK Security Clearance (SC)

About the Company

Faculty was established in 2014 to transform performance through human-centric AI. They provide technical, product, and delivery expertise to clients across government, finance, retail, energy, life sciences, and defence.