Lead / Senior Site Reliability Engineer

About the role

The Lead Cloud Reliability Engineer will manage cloud reliability teams to provide managed services support to end-customers. This role involves troubleshooting issues in client cloud environments and maintaining clear communication with customers regarding issue resolution and project timelines.

Responsibilities

• Lead and manage the Cloud Reliability teams to provide strong Managed Services support to end-customers.
• Isolate, troubleshoot and resolve issues reported by CMS clients in their cloud environment.
• Drive the communication with the customer providing details about the issue, current steps, next plan of action, ETA.
• Gather client's requirements related to use of specific cloud services and provide assistance in setting them up and resolving issues.

Required skills

• Cloud Reliability
• Managed Services
• Troubleshooting
• Client Communication

About the Company

Searce Inc