Senior Forward Deployed Engineer (AI Agent)

About the role

The AI Agent team is on a mission to create state-of-the-art AI agents that solve practical problems for customers. As a Forward Deployed Engineer, you will be at the forefront of deploying AI agents, working closely with customers and internal engineering teams to ensure high-impact deployments and continuous platform improvement.

Responsibilities

• Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.
• Build AI agent integrations with external systems such as APIs, databases, and CRMs.
• Optimize AI agent performance by fine-tuning prompts and configurations and troubleshooting issues in complex enterprise environments.
• Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI agent solutions.
• Conduct interactive demos and present proof-of-concepts to prospective customers to gather feedback and refine solutions.
• Define project milestones, create implementation plans, and coordinate execution with internal teams.
• Provide a feedback loop to product and engineering teams by identifying gaps and building custom tooling.
• Serve as a technical advisor for customers, providing guidance on architecture design, security, and scalability.

Required skills

• Python
• Golang
• API integration
• Cloud platforms
• DevOps
• CI/CD
• Containerization
• System integration

Nice to have

• Large Language Models
• Prompt engineering
• AI agent frameworks
• Function calling
• Retrieval-augmented generation

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field
• Master’s degree in Computer Science, Engineering, or a related field

About the Company

Cresta unlocks the potential of the customer experience by combining conversational AI agents, real-time human agent augmentation, and conversation intelligence. Born from the Stanford AI Lab, the company is backed by investors including a16z, Greylock, and Sequoia.