Customer Enablement Manager

About the role

The Customer Enablement Manager will bring the customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. This role focuses on translating customer needs and product capabilities into outcome-based learning journeys that help teams achieve success with the platform. The individual will build and scale modern customer education programs to drive adoption and reduce time-to-value.

Responsibilities

• Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences.
• Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones.
• Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations.
• Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps.
• Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes.
• Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness.

Required skills

• Customer education
• Instructional design
• B2B SaaS
• Content creation
• Program management
• Design thinking

Nice to have

• LMS
• Digital adoption platforms
• AI-enabled learning tools
• Customer academies
• Community-led learning
• Cohort-based programs

About the Company

Mural is a platform that helps customers realize value through education, digital programs, and learning experiences at scale.