Customer Success Partner

About the role

As a Customer Success Partner, you will serve as a strategic advisor to a portfolio of high-level enterprise customers, helping them achieve meaningful business outcomes through their creator marketing programs. You will work closely with customers to understand their goals and align them with platform capabilities, driving long-term adoption, value realization, and program success.

Responsibilities

• Serve as the primary strategic partner for a portfolio of customers, aligning CreatorIQ’s capabilities to their business goals and driving measurable value.
• Build trusted, multi-threaded relationships across customer organizations, from day-to-day users to executive stakeholders.
• Drive platform adoption and customer success by understanding each customer’s strategy, analyzing engagement, and identifying opportunities to increase value.
• Lead strategic engagements including success planning, business reviews, roadmap discussions, and in-person meetings as appropriate.
• Own customer health and retention across your portfolio, proactively identifying risk and coordinating action plans to support long-term success.
• Maintain strategic account plans that capture customer goals, key stakeholders, adoption opportunities, risks, and growth opportunities.
• Partner cross-functionally with Sales, Implementation, Services, Support, and Product to deliver a cohesive customer experience and resolve needs effectively.
• Act as the voice of the customer internally while staying current on CreatorIQ capabilities and industry trends to bring relevant insights and best practices to customers.

Required skills

• Customer Experience
• Influencer Marketing
• SaaS
• Strategic Planning
• Relationship Management
• Data Analysis
• Salesforce

Benefits

• 25 days vacation
• Floating and set holidays
• Wellness allowance
• Paid parental leave
• Stock options
• Healthcare coverage
• Mental health support
• Physical therapies
• Dental and vision coverage
• Professional development stipend

About the Company

CreatorIQ is the operating system for creator-led growth, trusted by more than 1,300 global brands and agencies. The company unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem.