Automation Engineer (Customer Service)

About the role

Nebius is seeking an Automation Engineer to design and build systems that transition repetitive customer service tasks into automated workflows. You will work with ticketing system data, develop LLM-powered agents, and create self-service flows to improve operational efficiency. This role involves integrating solutions with internal systems to support the company's rapidly growing customer base.

Responsibilities

• Build agents and scripts to automate quota request processing
• Develop self-service flows for billing and DSR requests
• Build and maintain LLM-powered agents that help support engineers handle complex tickets in real time
• Develop N8N workflows for customer notifications and event-driven processes
• Integrate solutions with Jira API, billing API, and internal Nebius systems
• Contribute to tooling for planned cluster operations
• Maintain and improve existing automation as ticket volumes grow

Required skills

• Python
• REST APIs
• System integration
• LLM APIs
• AI agents
• Backend development

Nice to have

• N8N
• Temporal
• Jira API
• Terraform
• Cloud infrastructure
• Kubernetes
• Containerization

Qualifications

• 3+ years of software engineering experience

Benefits

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture

About the Company

Nebius is building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment. Listed on Nasdaq and headquartered in Amsterdam, the company has a global footprint with R&D hubs across Europe, the UK, North America and Israel.