Customer Success Associate

About the role

As a Customer Success Associate in EMEA, you will play a key role in scaling and strengthening our international post-sales experience as part of a growing global Customer Success organization. You will serve as a strategic advisor to a portfolio of mid-market customers, partnering directly with technical and business stakeholders to drive adoption, value realization, retention, and growth.

Responsibilities

• Manage a portfolio of EMEA mid-market customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption
• Cultivate champions with security leaders and guide them through the lifecycle of adoption, expansion, and advocacy
• Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response
• Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture
• Partner closely with IT and Security teams to help interpret pentest results, prioritize remediation, and guide long-term offensive security strategy
• Collaborate closely with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities and ensuring a seamless renewal process
• Act as a customer advocate, relaying customer feedback and technical issues to our internal teams to help drive the evolution of our product and services
• Conduct regular check-ins and quarterly business reviews to align on strategy, secure executive buy-in, and showcase business outcomes

Required skills

• Customer Success
• Technical Account Management
• Client Services
• SaaS
• Cybersecurity
• Salesforce
• Gainsight
• JIRA
• English

Nice to have

• Enterprise security
• Information technology
• Cloud security
• Offensive security
• French
• Spanish
• German

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Flexible vacation policy
• Parental leave

About the Company

Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZero platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments.