Director of First Line Operations - AML, PTM, CB, Fraud

About the role

This role is a senior leadership position responsible for shaping operational risk management across four regulated payment entities. The Director will modernise first-line operations, strengthen controls, and drive automation and continuous improvement at scale. The successful candidate will lead multi-team operations and contribute to the company's growth strategy in the UK and EU markets.

Responsibilities

• Manage all first line activities across the four Verifone payment entities, covering onboarding, re-underwriting, fraud and AML transaction monitoring
• Act as the first contact point for all 1st line questions and escalations across the four entities
• Set a consistent first line operating model, standards and performance expectations while respecting entity-specific regulatory requirements
• Own first line KPIs, SLAs and quality metrics, ensuring case volumes and backlogs are managed within risk appetite
• Identify and remediate gaps across the onboarding, re-underwriting, fraud and AML transaction monitoring processes
• Strengthen the first line control environment and ensure controls are effective, evidenced and audit-ready
• Review and approve higher-risk onboarding cases and escalation decisions, including complex ownership and foreign-owned structures
• Define and deliver the automation roadmap to reduce manual effort, improve accuracy and scale operations across entities

Required skills

• Payments operations
• Fintech operations
• Risk management
• Financial crime
• Merchant onboarding
• KYC
• CDD
• KYB
• Fraud monitoring
• AML transaction monitoring
• UBO analysis
• EU regulations

Qualifications

• 5+ years of experience in payments/fintech operations, risk or financial crime

About the Company

For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.