Soho River House Director

About the role

The Director of Soho River House will serve as the most senior leader on-site, overseeing the pre-opening and ongoing operations of a significant new hospitality destination. This role involves setting the vision, building the team, and establishing the culture and standards for a complex property featuring dining, bedrooms, wellness, and events. The Director acts as the face of the House, managing relationships with members, guests, and the local community while ensuring commercial success and operational excellence.

Responsibilities

• Lead the full pre-opening and launch of Soho River House, from construction handover through to opening and beyond.
• Partner closely with Development, Design, Finance, People, Membership, Marketing, Culinary and other Soho House teams to ensure the House is fully operationally ready.
• Develop and deliver the pre-opening operational plan, including budgets, timelines, critical path, systems, SOPs, licensing, compliance and service standards.
• Build and lead the senior leadership team, ensuring the right people, structure and culture are in place ahead of opening.
• Own recruitment, onboarding and training across the House, creating a team that understands Soho House values and delivers exceptional, genuine hospitality.
• Lead all day-to-day operations across membership, bedrooms, F&B, wellness, events, housekeeping, engineering, security and back-of-house functions.
• Create a consistent and connected member and guest journey across the House, ensuring every area feels part of one Soho House experience.
• Establish a strong service culture that is warm, personal and intuitive, balancing exceptional hospitality with the informal spirit of Soho House.
• Own the financial performance of the House, including budgeting, forecasting, P&L management, labour, cost control and commercial performance across all departments.
• Use data, member feedback and operational insight to identify opportunities, improve performance and continuously raise standards.
• Work closely with Membership and Marketing to build the local membership community and establish Soho River House as a destination House within the wider Soho House network.
• Oversee the planning and delivery of events, activations and key brand moments, ensuring they are commercially successful and operationally excellent.
• Ensure the House operates in full compliance with all relevant UK legislation, licensing, health and safety and company policies.
• Build strong relationships with local suppliers, partners, authorities and the wider Windsor community, representing Soho House positively in the region.
• Work with the General Manager to lead, coach and develop the leadership team, creating a high-performing culture with clear accountability, succession planning and opportunities for internal progression.
• Be visible and present across the House, setting the tone for the team and acting as the ultimate ambassador for the Soho House brand, culture and values.

Required skills

• General Manager
• P&L management
• Budgeting
• Stakeholder management
• Hospitality operations

Qualifications

• 10+ years' senior leadership experience within luxury, lifestyle or high-end hospitality
• Proven experience leading a large, complex operation with multiple F&B and service disciplines
• Strong pre-opening experience

Benefits

• Weekly Pay
• Team meal
• Clothing Allowance
• Every House Membership
• 50% off Food & Drink
• Staff Room Rate
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Staff Discount on Cowshed & Soho Home

About the Company

Soho House is a global hospitality brand that brings together members across dining, bedrooms, wellness, events, and outdoor activities.