Tech Ops Lead

About the role

The Tech Ops Lead will serve as the primary point of contact for internal technical support, ensuring colleagues have the tools and access they need to be productive. This role involves managing hardware and software systems, onboarding new employees, and identifying opportunities to automate recurring tasks. The position offers the chance to shape internal processes and contribute to the growth of the company's technical infrastructure.

Responsibilities

• Be the first point of contact for internal support questions in Slack and in person.
• Deliver laptop onboarding sessions for new joiners and ensure they have all the hardware and accounts they need.
• Manage macOS and Windows devices using Fleet.
• Administer Google Workspace and other SaaS tools, managing accounts, permissions, and licences.
• Maintain office IT hardware across London and SF offices.
• Make repeat tasks simpler through automation, sensible defaults, and clear documentation.

Required skills

• MDM platform management
• Google Workspace
• SaaS administration
• Automation
• Technical support

Nice to have

• Fleet
• macOS management
• Windows management

Benefits

• Relocation assistance

About the Company

Granola is building tools for the future and is assembling a team in London to work in person at their office near Old Street.