Field Service Engineer

About the role

Infinitesima is seeking a Field Service Engineer to install, commission, maintain, and troubleshoot advanced semiconductor metrology systems at customer sites worldwide. This role involves working across electromechanical, optical, and software-controlled platforms to ensure high system performance. You will play a key role in building a world-class customer support function while providing technical expertise directly to global customers.

Responsibilities

• Installing, commissioning and upgrading advanced metrology systems at customer sites worldwide
• Carrying out preventative maintenance and corrective repair work
• Diagnosing complex electrical, mechanical, optical and system-level faults
• Supporting customers remotely and on-site to keep performance where it needs to be
• Monitoring system performance and spotting issues before they become bigger problems
• Training and mentoring distributors and customer service teams
• Feeding customer insight back to engineering so future products keep improving
• Supporting production, test and commissioning activity at our Abingdon HQ when needed
• Helping build a scalable, world-class customer support function

Required skills

• Customer Support
• Semiconductor equipment
• Metrology systems
• Process control systems
• Scientific instruments
• Analytical systems
• Optical systems
• Laser systems
• Photonics
• Electromechanical equipment
• Vacuum systems
• Automation

Nice to have

• AFM
• Microscopy
• Fibre-optic technologies
• Networking
• Software configuration
• High-voltage systems

Qualifications

• Degree in Engineering, Physics or a related subject
• Equivalent experience gained through an apprenticeship, military service, field engineering or hands-on industry work

Benefits

• EMI Share Options
• Private Healthcare

About the Company

Infinitesima is a privately owned deep-tech company, spun out of the University of Bristol in 2001, building the AFM-based metrology systems enabling the next generation of semiconductor devices. They ship precision hardware to the world's top chipmakers and focus on enabling the next generation of semiconductor devices through innovative products.