Account Manager

About the role

As an Account Manager at Aircall, you will own customer success and revenue growth across your portfolio. You will drive Net Revenue Retention by uncovering opportunities to expand, renew, and strengthen customer relationships while acting as the voice of the customer within the company. This strategic role blends consultative relationship management with the rigor of a quota-carrying seller to ensure customers realize the full value of their investment.

Responsibilities

• Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.
• Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.
• Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.
• Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities.
• Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention.
• Sell Competitively: Position Aircall’s value head-to-head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs.
• Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty.
• Manage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting.

Required skills

• SaaS Account Management
• Customer Success
• Renewal Management
• Consultative sales
• Prospecting
• Negotiation
• Stakeholder mapping
• Whitespace analysis
• Competitive sales

Qualifications

• Experience in SaaS Account Management, Commercial Customer Success, or Renewal Management
• Track record of achieving revenue targets

Benefits

• Competitive salary package

About the Company

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. Headquartered in Paris, the company is ambitious, product-driven, and execution-focused, with a strong global presence.