Customer Success Intern – Mirakl Ads

About the role

The Customer Success Intern will join the Mirakl Ads team to support the delivery of client workshops, onboarding sessions, and business reviews. This role involves monitoring key performance indicators, analyzing Retail Media program data to identify growth opportunities, and conducting market research to inform strategic decision-making. The intern will also document best practices and explore AI tools to enhance reporting and the overall client experience.

Responsibilities

• Support the preparation and delivery of client workshops, onboarding sessions, training materials, and business reviews.
• Monitor key performance indicators and produce regular reports to track advertising network performance.
• Analyze Retail Media program data to identify performance trends and growth opportunities.
• Conduct market research on Retail Media, eCommerce, digital advertising, and competitive dynamics.
• Document best practices, processes, and client insights while exploring AI tools to improve reporting.

Required skills

• Analytical skills
• Problem-solving
• Organizational skills
• Attention to detail
• English
• French
• Excel
• Salesforce
• Looker
• Tableau
• AI tools

Nice to have

• Data analysis

Qualifications

• Currently pursuing a Bachelor's or Master's degree in Business, Engineering, Marketing, Data, or a related field

Benefits

• Tailor-made integration path
• Breakfasts
• Sports classes
• Yoga classes
• Aperitifs

About the Company

Founded in 2012, Mirakl is a leader in marketplace innovation, providing an enterprise marketplace solution that enables retailers and B2B organizations to launch and scale their platforms. With dual headquarters in Boston and Paris, the company supports a global ecosystem of over 450 marketplaces and a network of more than 100k third-party sellers.