Customer Success Manager

About the role

As a Customer Success Manager, you will act as a strategic advisor and primary advocate for a portfolio of approximately 60 Tier 3 accounts across EMEA, with a focus on France. You will guide customers through their journey from onboarding to value realization, leveraging data-driven insights to drive retention, growth, and long-term success. This role requires cross-functional collaboration to ensure customers maximize the value of their OneStream investment.

Responsibilities

• Partner with sales to complete a comprehensive sales transition process.
• Operate as a business partner to your customer and their delivery team by knowing their strategy and plan.
• Primary ownership and accountability for driving your customer’s adoption, expansion, satisfaction, and renewal.
• Understand customer’s OneStream contractual agreements and their agreements with delivery teams.
• Manage and execute the customer’s onboarding process.
• Establish and execute cadence-based Business Review meetings with your customer.
• Identify and mitigate risks that threaten your customer’s satisfaction, growth, or renewal.

Required skills

• Customer Success
• SaaS
• French
• English
• Finance process knowledge
• Relationship management

Nice to have

• Management consulting
• Technology consulting
• Corporate Performance Management
• OneStream
• Oracle EPM Suite
• SAP BPC
• SAP BOFC
• IBM Cognos
• Anaplan

Qualifications

• Degree in Business, Accounting, Finance, Information Technology, or a related field

About the Company

OneStream is building the AI Operating System for Modern Finance, providing an enterprise finance platform that unifies financial and operational data to help organizations move with greater speed, clarity, and confidence.