Waiter/ Waitress

About the role

A Waiter at Soho House plays an essential role in delivering refined, attentive, and personalised service to members and guests. You will work closely with floor and kitchen teams to ensure a smooth dining experience while reflecting the Club's standards of professionalism and excellence. The role involves managing the entire service process from the initial greeting and taking orders to making recommendations and processing payments.

Responsibilities

• Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
• Take accurate food and drink orders, accommodating any allergies or dietary needs.
• Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
• Provide knowledgeable recommendations on menu items, including food and drink pairings.
• Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay.
• Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
• Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
• Support seamless payment through card, the Soho House App, or House Pay.
• Uphold discretion and professionalism, especially when serving VIPs and PWKs.
• Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.

Required skills

• Waiter
• Server
• Customer service

Qualifications

• 2–3 years in a similar high-end dining environment

Benefits

• Weekly Pay
• Team meal
• Soho Friends Membership
• 50% Team discount on Food & Drink
• Staff Room Rates
• Health Cash Plan
• Dental Plan
• Birthday Day Off
• 50% Staff Discount on Cowshed & Soho Home
• Free Counselling Sessions

About the Company

Soho House offers competitive compensation packages that feature global benefits and perks. They provide training to develop the technical and managerial skills necessary to enhance your career.