Customer Support Executive

About the role

Zego is seeking a Customer Support Executive to assist customers via phone, email, and live chat. You will be responsible for managing inquiries, maintaining high levels of customer satisfaction, and inputting data into internal systems while building deep product knowledge.

Responsibilities

• Assist customers by phone with Sales and Support related enquiries
• Ensure customer satisfaction and provide professional support
• Maintain a positive, empathetic, and professional attitude to build trust
• Respond promptly to customer inquiries via email and live chat
• Develop comprehensive knowledge of company products
• Input customer information and data into in-house systems

Required skills

• Customer Operations
• Call centre experience
• Multitasking
• Time management

Benefits

• Market-competitive salary
• Annual performance bonus
• Share options
• Private medical insurance
• Pension
• Generous holiday
• Annual learning and travel budget

About the Company

Zego is an insurance company building real-time, AI-driven infrastructure to power innovative insurance products. They focus on high-performance teams and aim to move away from traditional insurance models.