Support Specialist - Dutch speaking

About the role

The Support Specialist serves as the primary point of contact for merchants, managing the resolution of issues from initial inquiry to final fix. This role involves direct communication with hospitality businesses while contributing to knowledge base development, AI automation, and product feedback loops. You will work closely with internal teams to ensure high-quality service and operational efficiency.

Responsibilities

• Own the first response for every Tebi merchant who reaches out, across chat, email, and phone
• Diagnose issues fast, using product knowledge and sharp instincts to identify the real problem
• Work closely with Engineering, Product, and Ops to resolve complex problems
• Hit and beat CSAT, QA, and speed targets in a high-pace environment
• Turn what you learn from merchants into documentation, product feedback, and proactive education materials
• Use and set up tools and AI-powered workflows to improve the way you do your work and expand it to company processes

Required skills

• Support
• Dutch
• English
• Problem solving
• Communication

Nice to have

• Italian
• Spanish

Benefits

• Start-up Equity
• Competitive Salary
• Flexible time off
• Lunch in the office
• Team events

About the Company

Tebi is creating the first Connected Restaurant Management System that makes hospitality flow by embedding sales, reservations, kitchen prep, and payments into one platform. Founded by the co-founder of Adyen and backed by significant funding, the company serves thousands of restaurants, cafés, bars, and coffee shops across Europe.