Customer Success Manager

About the role

The Customer Success Manager will own the entire customer journey, from onboarding and implementation to adoption, retention, and long-term growth. You will be responsible for building the customer success function from the ground up for a Y Combinator-backed B2B SaaS startup in the construction tech sector. This role involves acting as a trusted advisor to enterprise clients and collaborating closely with product, sales, and engineering teams.

Responsibilities

• Act as the central point of contact and trusted advisor for enterprise clients
• Manage onboarding, implementation, adoption, retention, and customer satisfaction
• Help clients achieve measurable efficiency gains and maximize product value
• Gather customer feedback and collaborate with product, sales, and engineering teams
• Build customer success processes, documentation, and playbooks from scratch

Required skills

• Customer Success
• B2B SaaS
• Account Management
• Stakeholder Management
• German
• English

Qualifications

• 1-3 years of practical experience in Customer Success, Client Success, implementation, or post-sales account management in a B2B SaaS or consulting environment

Benefits

• Equity with voting rights
• Direct influence on product roadmap
• Urban Sports Club membership
• Subsidized housing near office
• Team dinners

About the Company

Muxon is a global recruitment consultancy acting on behalf of a Munich-based B2B SaaS startup in the construction tech sector. The company is Y Combinator-backed and develops AI-powered software to automate workflows for suppliers and construction companies.