Kundenservice Mobilfunk Inbound

About the role

The company is seeking reliable and motivated freelancers to support a new inbound customer service project for a major mobile brand. The role involves handling inquiries regarding prepaid products, tariffs, SIM cards, and basic technical support. This is a long-term remote opportunity for individuals residing within the EU, excluding Germany.

Responsibilities

• Handle inbound calls regarding prepaid products, tariffs, and SIM cards
• Assist customers with top-ups and basic technical inquiries
• Maintain professional communication standards within the project environment
• Manage personal work schedule flexibly within project requirements

Required skills

• German C1/C2
• Customer Service
• Web-based tools
• Self-management

Qualifications

• Freelancer status in country of residence
• Ability to issue invoices to international clients
• Residency within the EU excluding Germany

Benefits

• Flexible working hours
• Long-term project stability
• Personal support

About the Company

hey contact heroes GmbH specializes in innovative customer service solutions. With over 500 agents, the company operates globally across 17 countries.