Senior Strategy and Operations Manager

About the role

The Senior Strategy and Operations Manager will help shape the future of Payments at Monzo by supporting the GM of Payments and leadership team. This role involves defining, measuring, and driving strategy while balancing long-term vision with day-to-day execution. The successful candidate will use data to solve complex problems and ensure alignment across product, engineering, and design teams.

Responsibilities

• Driving strategic clarity by supporting the GM of Payments and leadership team in defining and tracking strategic direction.
• Diving into large, complex datasets to uncover insights, diagnose operational challenges, and implement scalable solutions.
• Building and maintaining data-informed views of performance across products, squads, and initiatives.
• Partnering with Product, Engineering, Data and Design teams to bridge the gap between ideas and execution.
• Leading monthly business reviews, reporting, and governance materials to maintain accountability.
• Scoping new opportunities through market sizing, commercial modelling, and budget analysis.
• Optimising organisational effectiveness by balancing growth work and resourcing decisions.
• Leading Payments All Hands and strategic forums to ensure team cohesion.

Required skills

• Company Operations
• Strategic planning
• Data analysis
• Commercial modelling
• Market sizing
• Cross-functional collaboration

Benefits

• Flexible working hours
• Annual learning budget
• Work-from-home setup support
• Macbook

About the Company

Monzo is a banking company on a mission to make money work for everyone by moving away from traditional, complicated banking. They offer a range of personal and business accounts, credit cards, and investment services, focusing on solving problems and creating positive customer experiences.