IT Support Specialist 2nd Level

About the role

The IT Support Specialist 2nd Level will provide technical support for employees, branch offices, and subsidiaries. This role involves ensuring the smooth operation of client infrastructure, resolving technical incidents, and optimizing IT support processes.

Responsibilities

• Provide second-level technical support for employees and external locations
• Ensure the smooth operation of client infrastructure
• Analyze and resolve technical malfunctions
• Process service requests independently and develop sustainable solutions
• Support users with complex IT issues and maintain high service quality
• Contribute to the optimization of IT operations and support processes

Required skills

• Microsoft Windows
• Microsoft Office
• Network technology
• Client hardware
• German
• English

Nice to have

• Matrix42 Empirum
• Ticket systems
• Remote support

Qualifications

• Completed vocational training as an IT specialist for system integration, digitalization management, or IT system electronics
• Equivalent practical experience

Benefits

• IG Metall collective agreement
• Positive work culture
• Job security
• Professional development opportunities
• Modern work environment
• Company canteen