Senior Product Manager - Client Communication

About the role

The Senior Product Manager for Client Communication will shape how Qonto communicates with its customers by delivering a consistent experience across all channels. You will build an orchestration layer that provides a compliant, unified view of customer communications for internal teams. This role involves defining the product vision and roadmap for a new team within the Core Experience department.

Responsibilities

• Build a shared platform for event-driven orchestration, unified communication logs, and preference management.
• Close critical regulatory gaps while improving operational excellence.
• Transform fragmented tools into a cohesive, scalable system for internal adoption.
• Partner with CRM, Operations, Compliance, Product, and Engineering teams to align stakeholders and define scope.

Required skills

• Product Management
• CRM
• Stakeholder Management
• Platform Strategy

Nice to have

• Braze
• Customer.io
• SendGrid
• Lemlist
• Zendesk

About the Company

Qonto is a finance workspace for SMEs that provides banking and financial tools. Founded in 2017, the company serves over 750,000 customers across 8 European countries and has been profitable since 2023.