Solutions Delivery Manager

About the role

The Solutions Delivery Manager ensures the development, efficacy, and quality of Benchling solutions across the Customer Experience team. This role translates product capabilities into effective solutions for scientific use cases and enables the organization to operationalize best practices. The position involves navigating new product areas, particularly in chemistry, through to market adoption while partnering with internal teams and customers.

Responsibilities

• Navigate a budding product area through to market adoption by partnering with internal product, enablement, and delivery teams.
• Serve as a key advisor on customer accounts as an expert in the scientific and product space.
• Deliver services and oversee services engagements to ensure high quality solution and delivery.
• Build a roadmap of solution assets to deliver impactful solutions to the broader CX organization.
• Build and maintain solution assets, such as best practices documents.
• Train and educate the broader CX organization through documentation and enablement initiatives.
• Collaborate across CX departments to reflect customer learnings into solution assets.
• Operationalize new product introduction motions to deliver new product insights.

Required skills

• Medicinal chemistry
• PD chemistry
• Lab informatics
• Customer experience
• Customer service
• Communication

Nice to have

• Benchling platform
• Technical proficiency

Qualifications

• Bachelor's degree in chemistry or life sciences
• 6+ years of lab experience in medicinal chemistry or PD chemistry
• 2+ years experience in customer service or customer-facing roles
• Ph.D. in chemistry

About the Company

Benchling is the AI platform for biotech R&D, helping scientists design experiments, capture structured data, and run AI agents in their workflows. Over 200,000 scientists around the world trust Benchling to power their work, from academic labs to major biopharma companies.