Junior Customer Service Specialist

About the role

Swarovski is seeking a Junior Customer Service Specialist to join their Global Business Services team. In this role, you will deliver high-quality support to customers across various channels while contributing to process improvements and maintaining data compliance. This position offers the opportunity to work in a diverse, international environment and make a direct impact on customer satisfaction.

Responsibilities

• Deliver high quality service by e-mail, phone, or chat
• Nurture customer relationships by understanding the customer needs and resolving their queries
• Prepare to support the customer inquiries by studying products and policies and processes
• Improve the quality of service with submissions to improve processes and services yet to be implemented
• Follow-up with customers on issue resolution status
• Maintaining sensitive information in compliance with local and regional law
• Act as a customer advocate in the organization while interacting with other internal departments

Required skills

• English
• Dutch
• French
• German
• Italian
• Spanish
• Portuguese
• Greek
• Customer service
• Communication skills

Nice to have

• SAP
• ServiceNow
• eCommerce

Benefits

• Learning and career development programs
• Global employee assistance program
• Paid volunteering leave
• Employee discounts
• Private medical coverage
• Life insurance
• MyBenefit program
• Employee social fund
• Recognition awards

About the Company

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, the company designs, manufactures, and sells crystals, gemstones, jewelry, accessories, and home décor.