Regional General Manager Airports

About the role

The Regional General Manager provides strategic leadership and direction to ensure safe operations and operational excellence across the designated region. This role involves leading a team of Regional Managers, managing relationships with contracted service partners, and ensuring consistent execution of WestJet's operational and guest service standards.

Responsibilities

• Foster a Safety Above All culture by ensuring service partners achieve safety targets and monitoring performance trends.
• Lead, coach, and develop a high-performing team of Regional Managers to deliver operational performance and guest satisfaction.
• Provide strategic oversight of airport operations to ensure consistent execution of standards and priorities.
• Deliver regional operational performance by achieving objectives and driving continuous improvement through station action plans.
• Provide governance through audits, operational reviews, and performance assessments to ensure adherence to standards.
• Analyze operational performance and safety data to identify trends, risks, and inform decision-making.
• Serve as the senior escalation point for Regional Managers regarding complex operational, guest, and safety issues.
• Build and maintain executive relationships with airport authorities, service partners, and government agencies.

Required skills

• Airports leadership
• Business leadership
• Strategic planning
• Operational performance management
• Stakeholder management
• Microsoft Project
• Microsoft Word
• Excel
• Outlook

Nice to have

• Project management
• IATA SGHA
• International regulations

Qualifications

• 3+ years Airports leadership experience
• Post-secondary education with a business application

Benefits

• Travel privileges
• Savings programs
• Benefit programs

About the Company

The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. Since 1996, the company has pioneered low-cost travel in Canada and currently connects guests to a global network of more than 100 destinations.