Regional General Manager Airports

About the role

The Regional General Manager provides strategic leadership and direction to deliver safe operations and drive excellence in operational performance and guest service through contracted service partners. This role involves leading a team of Regional Managers, maintaining regulatory compliance, and fostering positive relationships with internal and external stakeholders. The incumbent will oversee airport operations across the region, ensuring consistent execution of standards and priorities while balancing the needs of guests, partners, and the business.

Responsibilities

• Foster a Safety Above All culture by ensuring service partners achieve safety targets and addressing operational risks.
• Lead, coach, and develop a high-performing team of Regional Managers to deliver operational performance, guest satisfaction, and financial results.
• Provide strategic oversight of airport operations to ensure consistent execution of operational and guest standards.
• Deliver regional operational performance by achieving objectives and driving continuous improvement through station action plans.
• Provide governance through audits, operational reviews, and performance assessments to ensure adherence to standards.
• Analyze operational performance and safety data to identify trends, inform decision-making, and prioritize resources.
• Serve as the senior escalation point for Regional Managers regarding complex operational, guest, commercial, and safety issues.
• Partner with the Strategic Procurement team to develop service partner strategies and ensure cost-effective operations.

Required skills

• Airports leadership
• Business leadership
• Microsoft Project
• Microsoft Word
• Excel
• Outlook

Nice to have

• Project management
• International regulations
• IATA SGHA

Qualifications

• 3+ years Airports leadership experience
• Post-secondary education with a business application

Benefits

• Travel privileges
• Savings programs
• Benefit programs

About the Company

The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. Since 1996, the company has pioneered low-cost travel in Canada and currently connects guests to a global network of more than 100 destinations.