Implementation Consultant

About the role

The Implementation Consultant owns the customer relationship post-signature and is responsible for the successful deployment of Samsara's solutions. This role involves defining and delivering project plans, working cross-functionally with Sales, Support, and Product teams, and guiding customers through change management processes. The position requires travel to customer sites for up to 30% of the time.

Responsibilities

• Be the Samsara advisor, managing the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment
• Lead solution workshops to develop L1 processes for business process
• Guide customers through change management processes including policy, comms and training
• Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers

Required skills

• Project management
• Technical products
• Consultative skills
• System implementations
• English
• German

Nice to have

• Enterprise SaaS
• Hardware
• Change management
• AI
• Automation

Qualifications

• 2+ years of experience in an implementation consultant, project manager, or onboarding role
• 2+ years experience supporting or working with technical products

Benefits

• Flexible remote model
• Professional development stipend
• Health insurance
• Parental leave

About the Company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations with physical operations to harness IoT data to develop actionable insights. The company helps improve the safety, efficiency, and sustainability of industries including agriculture, construction, field services, transportation, and manufacturing.