Customer Success Manager

About the role

The Customer Success Manager will help brands and retailers across Europe build and manage ESG supply chain data programs. This role involves managing a large portfolio of clients at scale to ensure they derive maximum value from Worldly's tools and services. You will partner with internal teams to improve the customer experience and drive innovative solutions for the broader customer portfolio.

Responsibilities

• Manage a large portfolio of clients at scale, ensuring each generates maximum value from Worldly's tools and services through a repeatable, scalable customer journey.
• Assess and monitor client programs at portfolio scale to drive growth and improve performance, using standardized frameworks that flex to individual client needs.
• Champion a culture of customer success in which every interaction is an opportunity to solve problems and deepen the client relationship.
• Onboard and train clients, their supply chain partners, and other program stakeholders through scalable, repeatable enablement.
• Serve as the primary customer contact for supply chain programs, providing strategic input on client challenges for account managers, and managing workflows between the client team and Worldly's customer support and product teams.
• Own and refine standardized playbooks, touchpoints, and success milestones that deliver consistent outcomes across a growing portfolio.
• Work closely with Customer Success leadership and team members to build and strengthen the wider Customer Success organization.

Required skills

• Customer Success
• Client Services
• Supply Chain Management
• Sustainability
• SaaS
• Project Management
• Data Analysis
• Hubspot

Benefits

• Health insurance
• Retirement matching
• Equity
• Equipment stipends
• Unlimited PTO
• Paid company holidays
• No-meeting Fridays

About the Company

Worldly is the world’s most comprehensive impact intelligence platform, providing real data to businesses on impacts within their supply chain. Trusted by 40,000 global brands, retailers, and manufacturers, the company operates as a public benefit corporation with backing from mission-aligned investors.