Customer Engineer

About the role

The Customer Engineer is responsible for the installation, maintenance, and repair of equipment within an assigned territory to ensure high levels of customer satisfaction and operational continuity. This role involves diagnosing and resolving technical issues with point-of-sale systems, self-service checkouts, and other hardware while maintaining strong customer relationships. The position requires flexibility to work various shifts, including nights and weekends, to meet service level agreements.

Responsibilities

• Perform installation, maintenance, and repairs on equipment within an assigned territory.
• Diagnose and replace components on point-of-sale, self-service checkout, servers, and peripheral equipment.
• Manage customer incidents until resolution in compliance with service level agreements.
• Assist in site preparation, including cabling, staging, and testing of equipment.
• Maintain accurate parts inventory and record keeping.
• Report all service activities, expenses, and customer asset information promptly.
• Participate in shift patterns including weekend, evening, and night work as required.

Required skills

• PC Hardware Maintenance
• Windows OS
• Microsoft Office
• Network troubleshooting
• Mechanical aptitude
• Electrical aptitude

Nice to have

• EPOS maintenance
• EPOS installation

Qualifications

• High School Diploma or equivalent
• Associates degree in a Technology Field
• Recognized qualification within the Electronics or IT Domain

About the Company

NCR Voyix Corporation is a global platform-powered leader in unified commerce for shopping and dining. Headquartered in Atlanta, Georgia, the company serves customers in more than 35 countries worldwide.